Hey there! At WalkTribe, we’re not just another faceless online store—we’re a small team of outdoor enthusiasts who genuinely care about your experience. Ever emailed us and got a reply signed by our founder, Jake? That’s no bot—it’s him, usually with a story about his latest hiking mishap or a photo of his dog, Scout. We believe real connections make better businesses.
Honestly, we’ve all been frustrated by automated responses that miss the point. That’s why we read every message personally—even the rants (especially the rants!). Last month, Sarah from Oregon suggested adding wider sizing to our trail pants. Guess what? Those pants are now our bestseller. So speak up—we’re listening.
Prefer typing? Our live chat is manned by actual humans during business hours—no "I’ll connect you to an agent" runaround.
Look, I get it—filling out contact forms feels like shouting into the void. But here’s the thing: when you report a broken zipper or suggest a new product color, we don’t just file it away. Last winter, we redesigned our entire backpack strap system based on three emails from customers. Your two minutes could change things for thousands.
P.S. If you’re emailing about a return, include your order number—it’ll save us both time. But if you just want hiking trail recommendations, we’ve got those too!
